I am requesting this be corrected as soon as possible, my call be returned at 917 569-8084 or 718 802-6210. I will never shop at the Macy’s MAC counter again. But no, I left with the same wrong product and a negative customer experience with a company I always give praises about. Whether the price went up or not it is the same product. They seem to have no sense of customer service or any brains to think through the situation, It is 54 cents. Neither one of them could see that they were wrong for giving me the wrong product twice, now asking me to return for a fourth visit. When I asked for a supervisor, she said they were all in a meeting and called another sales rep to be her witness to the event. She said oh she could not change the price. I advised Stacey that I would not pay not a cent more simply because if I was given the correct product we would not be discussing this. When I gave her the receipt she stated oh the product went up and I had to pay an additional 54 cents. My visit today was my reason for writing this complaint. I returned today because I have an extremely busy schedule.
When I returned home I realized she gave me the wrong shade. I checked to ensure it was studio tech but did not check the shade. The same sales representative returned the wrong product and gave me what I thought was my studio tech. I understand people make mistakes so when I went to return the purchase on 3/14/12, I didn’t make a big deal about it even though It caused me an inconvenience. Your sales rep # 71509928 (Stacey) gave me studio fix which I did not ask for. I went in to Macy’s in down town Brooklyn on 3/13/12 to purchase studio tech foundation. This is the first time I have ever been upset enough to write a complaint about your customer service. Warm (W) undertones: Bare skin has a golden or olive tone and tans easily in the sun.I have been a customer of M.A.C for 12 years. Neutral (N) undertones: Bare skin is more even toned, not too pink or golden. Which one sounds most like you? Cool (C) undertones: Bare skin has a rosy tone and burns easily in the sun. HOW TO DETERMINE YOUR UNDERTONE Undertone is the way your bare skin looks and behaves. Find your perfect shade: Choose your skin's intensity level (from light to deep) and undertone (cool, neutral or warm). For millions of women, it's Double Wear or nothing. This transfer-resistant and waterproof foundation formula lasts in hot and humid weather. Our best foundation for long wear, Double Wear is oil-free and oil-controlling. Unifies uneven skintone and covers imperfections-buildable, medium to full coverage foundation. It's matte foundation that looks flawless and natural-liquid foundation that feels lightweight and so comfortable, you won't believe it's super long wear. The #1 foundation in the US.* All skintones.
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